Terms

Terms of Service

Last updated: 19 August 2026

These terms govern your use of this website and any work we do for you. They are written to be read. Where a clause exists to protect us, it says so plainly rather than hiding in the middle of a paragraph.

1. Who these terms are between

Breakaway Ops LLC is a Florida limited liability company operated by Joe Brunner and Fritz Huff. We work out of Tampa, Florida, and with clients anywhere. In these terms, “we,” “us,” and “Breakaway Ops” mean that company. “You” means the person or business using this website or engaging us.

If you are agreeing to these terms on behalf of a company, you confirm that you are authorized to bind that company, and “you” means both you and that company.

You can reach us at hello@breakawayops.com or (727) 630-9494.

Formal legal notice must be sent in writing to our registered agent: Breakaway Ops LLC, c/o Northwest Registered Agent LLC, 7901 4th St N, Suite 300, St. Petersburg, FL 33702. Notice by email alone is not formal notice.

2. Accepting these terms

By using this website, booking a call, or engaging us for any service, you agree to these terms. If you do not agree, do not use the site and do not engage us.

If we sign a separate written agreement with you — a statement of work, a proposal, an engagement letter — and anything in it conflicts with these terms, that signed agreement controls for the conflict only. Everything not addressed there is still governed by these terms.

3. What we do, and what we do not do

We assess how a business operates and recommend software, processes, and artificial intelligence tools. Where you ask us to, we also configure, build, and hand over those tools, and we may remain available on an ongoing basis.

We provide business recommendations and technical implementation. Nothing we produce is legal, accounting, tax, financial, investment, medical, insurance, or regulatory advice, and it must not be used as a substitute for a licensed professional in any of those fields. If a recommendation touches an area that is regulated in your industry, it is your responsibility to have it reviewed by someone qualified before you act on it.

Every decision about your business remains yours. We advise; you choose.

4. The assessment and other deliverables

An assessment produces a written plan — observations, recommended tools, an order to do them in, and estimates. It is a professional opinion based on what you tell us and what we observe in the time available. It is not an audit, a certification, a guarantee of outcome, or a complete review of your business.

The assessment is free. There is no charge for the discovery call, the analysis, the written plan, or the call where we walk you through it. You owe us nothing for any of it, and the plan is yours to keep and act on however you like — including by hiring someone else to build it, or building it yourself.

Work beyond the assessment — anything we build, configure, or run for you — is quoted and agreed separately in writing before it starts. Nothing is chargeable unless you have agreed to it in writing first.

“Free 14-Day Time Refund” is the name we give this offer. It describes what the assessment is for — getting time back — and it is not a separate guarantee, warranty, or refund entitlement. The assessment costs nothing, so there is nothing to refund. What we actually promise about results is set out in section 6, and our commitment on paid work is in the section immediately below.

5. Our commitment on paid work

Where we take on paid work, we may agree a specific outcome with you in writing before that work starts. Where we do, we keep working with you toward that outcome at no additional charge until it is met.

The outcome is specific to you and is whatever the two of us agree is the right measure — hours saved per week, a dollar figure, or a defined implementation milestone. This is a commitment to keep working, not a refund. Money already paid for work already performed is not returned; what you get instead is our continued time until the agreed thing is done.

For this commitment to apply, the written agreement for that work must state three things: what the outcome is, how it is measured and by whom, and the date by which it is assessed. Without all three there is nothing to be held to, in either direction.

If that agreement does not name an assessment date, the commitment runs for ninety (90) days from the day the paid work starts, and then ends. This backstop exists so that an agreement written in a hurry does not leave either of us in an open-ended arrangement. Where a date is named, the named date governs and this paragraph does not apply.

The commitment is limited to the scope of the work it was agreed for, and it ends if:

• you stop implementing, or stop giving us the access, information, or decisions the work needs;
• you change the underlying business, process, or systems in a way that makes the agreed outcome no longer meaningful; or
• the outcome becomes unachievable for reasons outside our reasonable control, including a third-party tool changing or being withdrawn.

Nothing in this section is a warranty that a particular result will occur, and it does not change section 6 or the limits in section 17.

6. Estimates, projections, and results

We do not guarantee any particular result, saving, revenue, or return.

Any figure we give you — hours saved per week, cost avoided, time to set something up, dollar return — is a good-faith estimate based on the information available at the time. It is not a promise, a warranty, or a projection you should plan around as if it were certain.

Results depend almost entirely on things outside our control: whether you implement the plan, how well, how quickly, whether your team adopts it, how your business changes, and how the underlying tools behave. Two businesses given the same plan routinely get different outcomes.

Any example, case study, or number shown on our website or in our materials is illustrative. It is not a representation of what you will achieve.

7. Third-party tools and services

Most of what we recommend and build uses software made by other companies — among them AI providers, automation platforms, and productivity tools. We are not affiliated with them unless we say so in writing.

• We do not control them. Their pricing, features, availability, security, and terms are theirs, and they can change or disappear without notice to us or to you.
• You contract with them directly. Their terms of service and privacy policies apply to your use of them, alongside these terms. It is your responsibility to read and comply with them.
• Their subscription costs are yours, and are separate from anything you pay us, unless we have agreed otherwise in writing.
• We are not liable for a third-party tool's failure, outage, price change, discontinuation, security incident, or change of terms.

8. Artificial intelligence — what you need to know

Our work involves AI systems, both in producing our recommendations and in what we build for you. AI has specific limitations, and you are agreeing that you understand them:

• AI output can be wrong, and can be confidently wrong. It can invent facts, misread context, and produce something plausible that is not true.
• It is not consistent. The same input can produce different output on different days.
• A human has to check it. You are responsible for reviewing AI-generated output before you rely on it, send it to a customer, or make a decision on it. This is especially true for anything involving money, contracts, safety, health, employment, or legal obligations.
• Your data may leave your building. Using these tools generally means sending information to a third-party provider. We will tell you where data goes; you decide what is acceptable to send. Do not put information into a tool we set up if you are not permitted to disclose it.
• Ownership of AI output is unsettled law. Nobody can currently guarantee that AI-generated material is protectable, or that it does not resemble something else. We make no warranty on that point.

9. What we need from you

Our work depends on what you give us. You agree to:

• Give us accurate, complete, and current information. A plan built on wrong information will be wrong, and that is not a defect in our work.
• Provide reasonable and timely access to the people, systems, and information the work requires.
• Confirm that you have the right to give us everything you give us — including any data belonging to your customers, employees, or vendors — and that doing so breaches no law, contract, or privacy obligation you are under.
• Keep your own backups. Before we change, connect, or automate anything, you are responsible for having a working, tested backup of the systems and data involved.
• Maintain your own accounts, licenses, and credentials with third-party providers, and keep them secure.
• Comply with the laws and industry rules that apply to your business.

If a delay or failure is caused by information or access you did not provide, deadlines move accordingly and we are not responsible for the consequence.

10. Confidentiality

Each of us will keep the other's confidential business information confidential, use it only for the engagement, and protect it with at least reasonable care. This obligation survives the end of the engagement.

It does not apply to information that is public through no fault of the receiving party, was already known, is independently developed, or must be disclosed by law — and in that last case, the party compelled to disclose will tell the other first where it is lawful to do so.

We will not name you as a client publicly without your permission. Where you give it, that permission is revocable in writing.

11. Ownership

What stays yours

Your business information, your data, your customer records, your existing processes, and your content remain entirely yours. We claim no ownership over any of it.

What stays ours

Our methods, frameworks, templates, prompts, checklists, internal tooling, and the general knowledge and experience we bring to the work remain ours — including anything of that kind we improve while working with you.

What you get

On full payment of any amounts due, you receive a perpetual, non-exclusive, non-transferable license to use the deliverables we produce for you, within your own business. You may not resell them, license them onward, or offer them as a service to others without our written permission.

Nothing stops us from doing similar work for other clients, including in your industry, so long as we honor our confidentiality obligations under section 10.

12. Fees and payment

The assessment is free. Everything else is quoted per engagement and agreed in writing before it starts. Any figure we give for work not yet agreed is an estimate, not a quote, and binds nobody until we have both confirmed the scope in writing.

For paid work, unless the written agreement for that work says otherwise:

• Invoices are due within fifteen (15) days of the invoice date.
• Late amounts carry interest at 1.5% per month (18% per year) or the maximum rate permitted by Florida law, whichever is lower, from the due date until paid.
• You are responsible for the reasonable costs of collection, including reasonable attorneys' fees, on any amount properly due and unpaid.
• We may suspend work on any engagement while an invoice is more than fifteen (15) days overdue, having first told you in writing. Deadlines move by at least the length of the suspension.
• Fees for work already performed are non-refundable. Where work is agreed in stages, each stage is payable once delivered.
• Prices exclude tax. You are responsible for any sales, use, or similar tax that applies, other than tax on our income.
• Third-party subscription costs are yours and are billed to you by those providers directly, as set out in section 7.

13. Changes to scope

If you ask for work beyond what was agreed, we will tell you what it involves before we do it. Additional work is only agreed once we have both confirmed it in writing, which includes email.

14. Your use of this website

You may read this site and use its booking form for its intended purpose. You may not:

• Scrape, harvest, or systematically copy it by automated means.
• Attempt to gain unauthorized access to it or to anything connected to it.
• Interfere with its operation, or test its security without our written permission.
• Submit false information, or book appointments you have no intention of keeping.
• Use it to send anything unlawful, misleading, or harmful.

The content, wording, design, and branding on this site are ours and are protected. Do not reproduce them without permission.

We may suspend or refuse access to the site or to our services at any time, for any lawful reason.

15. How we contact you

When you give us your details, you agree that we may contact you by email, phone, or text about the work and about your inquiry. That is not consent to marketing messages; if we ever add a mailing list, it will be one you have to opt into. You can tell us to stop contacting you at any time.

You agree that electronic records and electronic signatures satisfy any requirement that something be in writing or signed.

16. Disclaimer of warranties

The website and our services are provided “as is” and “as available,” without warranties of any kind, express or implied.

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the website will be uninterrupted or error-free, that any recommendation will produce a particular result, that any third-party tool will keep working, or that any system we build will be free of every defect. We will perform our services with reasonable skill and care, and that is the standard we hold ourselves to.

Some states do not allow certain warranties to be excluded. Where that is the case, the exclusions above apply to the fullest extent that state's law allows.

17. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or business interruption — even if told such damages were possible.

Subject to the paragraph above, our total aggregate liability arising out of or relating to these terms or our services, whether in contract, tort, negligence, or otherwise, will not exceed the greater of (a) the total fees you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one thousand US dollars ($1,000).

The thousand-dollar floor is there deliberately. The assessment is free, so for many clients the fees paid will be nothing — and a limit of nothing is not a limit. The floor means there is always a real amount available, whatever you have or have not paid us.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

You acknowledge that these limits are a reasonable allocation of risk, that they reflect what we charge, and that we would not provide the services on these commercial terms without them.

18. Indemnity

You agree to indemnify and hold us harmless from any third-party claim, loss, liability, or expense (including reasonable legal fees) arising from: information you gave us that you had no right to share; your use of a recommendation or deliverable in breach of a law or a contract you are subject to; your breach of these terms; or content or data you put into a system we set up.

This does not apply to the extent the claim results from our own gross negligence or wilful misconduct.

19. Our relationship

We are independent contractors. Nothing here creates a partnership, joint venture, employment, agency, or fiduciary relationship. Neither of us can bind the other or make commitments on the other's behalf.

Nobody who is not a party to these terms has any right to enforce them.

20. Ending the engagement

Either of us may end an engagement by giving written notice. On termination you pay for work performed up to that point, and each of us returns or destroys the other's confidential information on request.

The sections that are meant to outlast the engagement do: confidentiality, ownership, disclaimers, limitation of liability, indemnity, and dispute resolution.

21. Events outside our control

Neither party is liable for a failure or delay caused by something genuinely beyond its reasonable control — including natural disaster, war, epidemic, labour dispute, government action, utility or internet failure, or the outage or discontinuation of a third-party platform we depend on.

22. Governing law and where disputes go

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

Talk first

Before either of us starts a formal proceeding, that party will send the other a written description of the dispute and what it wants, and both will try in good faith to resolve it for thirty (30) days. This step is required.

Then arbitration

If a dispute is not resolved in that thirty days, it will be settled by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Hillsborough County, Florida, before one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

By agreeing to these terms, you and we are each giving up the right to sue in court and the right to a jury trial, except as set out below.

Either of us may still bring a claim in small claims court if it qualifies, and either of us may ask a court for an injunction to stop a breach of confidentiality or misuse of intellectual property.

No class actions

Any dispute will be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

If this class-action waiver is found unenforceable, then the whole of the arbitration agreement in this section is void, and disputes will instead be resolved in the state or federal courts located in Hillsborough County, Florida, to whose exclusive jurisdiction both parties consent.

23. Everything else

• Severability. If a court finds any provision unenforceable, that provision is limited or removed to the minimum extent necessary and the rest stays in force.
• No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.
• Assignment. You may not transfer these terms without our written consent. We may assign them to a successor in connection with a merger, acquisition, or sale of the business.
• Entire agreement. These terms, together with our Privacy Policy and any signed agreement between us, are the whole of what we have agreed, and replace anything discussed beforehand.
• Headings are for navigation and do not affect meaning.

24. Changes to these terms

We may update these terms. The date at the top shows when they last changed. Continuing to use the site or our services after a change means you accept the updated version.

Changes are not retroactive: work already agreed is governed by the terms in force when it was agreed.

25. Contact

Questions about these terms go to hello@breakawayops.com, or Breakaway Ops LLC, Tampa, Florida.

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See also our Privacy Policy, which covers what we collect and what we do with it.